Training and Documentation Specialist

Branch seeks a remote Training and Documentation Specialist to manage educational resources for internal teams and BPO partners. The role involves creating and maintaining LMS courses, Zendesk macros, and Confluence documentation to ensure consistent service delivery. Candidates must possess three or more years of experience in training or support operations, along with proficiency in instructional design and AI-optimized content writing. The position requires coordinating with various departments to conduct skill gap analyses and update materials based on support metrics. This full-time opportunity offers flexible time off, paid holidays, and access to same-day pay features within a remote-first company culture.

Key details

• Remote position based in the United States
• Requires at least three years of experience in training, documentation, or support operations
• Involves managing LMS courses and maintaining Zendesk and Confluence content
• Focuses on creating structured content for both human agents and AI support systems
• Includes benefits such as flexible time off and same-day pay options