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PlaidCustomer SupportEntry / Junior

Technical Support Engineer

San Francisco HQApply destination checkedVerified 9/11/2026
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Summary generated from the verified employer listing

Technical Support Engineer at Plaid works remotely from the Pacific Time Zone, handling 10‑12 daily customer tickets via Zendesk, troubleshooting issues with REST APIs, SQL, CSS, HTML, and JavaScript or Python, and collaborating with engineering and product teams to resolve problems. The role requires at least two years of customer‑facing experience, six months of technical tool proficiency, strong communication skills, and a self‑starter attitude.

Key details

  • Handles 10‑12 tickets daily via Zendesk
  • Requires 2+ years customer‑facing experience
  • Uses REST APIs, SQL, CSS, HTML, JavaScript or Python
  • Based in Pacific Time Zone
  • Collaborates with engineering and product teams

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