Technical Customer Success Manager - EMEA

PostHog seeks a remote Technical Customer Success Manager for the EMEA region to support approximately forty larger customers. This full-time role requires strong technical skills, including the ability to troubleshoot issues, submit code fixes, and advise on configuration best practices for product analytics and data tools. The position prioritizes customer retention and growth, requiring direct engagement without reliance on sales engineers. Candidates must understand product team dynamics and be comfortable working with code to remove usage blockers.

Key details

• Remote full-time position based in the EMEA region
• Manages a portfolio of approximately forty larger customers
• Requires technical proficiency to troubleshoot issues and submit pull requests
• Focuses on customer retention and growth rather than aggressive sales expansion
• Candidates should understand product team workflows and analytics tools