Technical Customer Success Manager - Americas

PostHog seeks a remote, full-time Technical Customer Success Manager to support the Americas region. The role involves managing a portfolio of roughly forty larger accounts, focusing on retention and growth through direct, technical engagement. Candidates must be comfortable working with code to troubleshoot issues, advise on best practices, and occasionally submit pull requests. The position requires a deep understanding of product development workflows, including analytics, session replay, and feature flags. This is a customer-obsessed role where the manager acts as the primary technical expert, removing blockers for users without defaulting to other internal teams. The company operates with a high degree of autonomy and prioritizes asynchronous communication.

Key details

• Remote, full-time position focused on retaining and growing approximately forty larger customers.
• Requires technical proficiency to troubleshoot issues, advise on configuration, and occasionally submit code fixes.
• Candidates should understand product team workflows, including analytics, session replay, and experimentation.
• Compensation structure is an on-target earnings model split eighty percent base and twenty percent variable.
• Role emphasizes direct customer engagement without relying on sales engineers for routine support.