Help ScoutEngineeringLead / Staff
Staff Product Engineer
United StatesApply destination checkedVerified 9/11/2026
Summary generated from the verified employer listing
Help Scout is hiring a Staff Product Engineer to build AI‑powered customer support features. The role is fully remote in the United States and focuses on end‑to‑end product ownership, from designing LLM‑driven flows and retrieval systems to delivering a fast, accessible front‑end. The engineer will work with a small, project‑based team, using technologies such as Kotlin, Java, TypeScript, React, and AWS services, and will collaborate closely with customers to ensure quality and usability.
Key details
- Fully remote, United States
- Full‑stack product ownership with a frontend focus
- Uses Kotlin, Java, TypeScript, React, AWS, and AI tooling
- Collaborates with customers and small project teams
- Emphasis on AI evaluation, guardrails, and monitoring