Sr. Software Engineer, Platform

Help Scout seeks a Senior Software Engineer to join the Search and Data Services team in a full-time remote role. The position focuses on building scalable search capabilities and streaming data pipelines that support over twelve thousand businesses. Candidates will work with technologies including Kotlin, Java, Kafka, and AWS to improve system reliability and performance. This role requires four hours of daily overlap with Central European working hours and is limited to individuals authorized to work in the United States. The team emphasizes ownership, code quality, and collaboration across engineering, product, and design functions.

Key details

• Develops large-scale search and reporting services using Kotlin, Java, and AWS infrastructure.
• Manages high-throughput data pipelines with tools like Kafka, Flink, and Elasticsearch.
• Requires full-time remote work with four hours of overlap with Central European time.
• Hiring is currently restricted to candidates authorized to work in the United States.
• Collaborates on system scalability, testing strategies, and architectural design.