Sr. Manager, Strategic Expansion and Customer Success

Prefect seeks a Senior Manager to lead strategic expansion and customer success operations in a fully remote, full-time capacity. The role involves driving growth within top-tier accounts by managing complex, multi-threaded opportunities and transitioning the business toward consumption-based pricing. Candidates will directly manage and coach the Customer Success team, shifting their focus from retention to commercial expansion. Responsibilities include developing repeatable expansion playbooks, partnering with sales and product teams, and maintaining accurate revenue forecasts. This position requires strong commercial ownership and the ability to build scalable processes for high-value customer engagement.

Key details

• Full-time, remote position within the Customer Support category.
• Focuses on driving expansion for top strategic accounts and managing the Customer Success team.
• Involves transitioning business models from seat-based to consumption-based pricing.
• Requires building strategic expansion playbooks and coaching Customer Success Managers.
• Employer is Prefect, a provider of automation and orchestration platforms.