Sr. Manager, Customer Success Strategy & Operations

Anaplan seeks a Senior Manager to lead customer success strategy and operations for the Americas region. This remote role involves designing the operating model, improving post-sales productivity, and enhancing pipeline visibility. The position requires partnering with leadership to execute strategic initiatives, manage forecasting, and implement proactive diagnostic systems. Candidates must possess at least eight years of progressive experience in revenue or customer success operations. The role emphasizes translating data into executive strategy and driving cross-functional collaboration to achieve revenue goals.

Key details

• Remote position based in New York City, United States
• Focuses on architecting operations for the Americas region
• Requires eight or more years of experience in revenue or customer success operations
• Involves managing post-sales pipeline metrics and forecasting
• Acts as a strategic partner to customer success leadership