Sr Account Manager, EMEA

Customer.io seeks a Senior Account Manager for its EMEA remote team, limited to candidates based in the UK or Ireland. The role involves full commercial ownership of a portfolio of mid‑market and enterprise accounts, covering renewals, expansion, and churn mitigation. Responsibilities include strategic growth through adoption, accurate forecasting, building multi‑level relationships, and close collaboration with Customer Success, Sales, Legal, and Finance. Candidates should have several years of SaaS account management experience with direct revenue responsibility.

Key details

• Remote position serving EMEA, open to UK or Ireland residents
• Manages mid‑market and enterprise accounts with full revenue ownership
• Focus on renewals, expansion, and churn reduction
• Requires proven forecasting and multi‑threaded relationship building
• Collaboration with Customer Success, Sales, Legal, and Finance