Specialist, Customer Experience

The Specialist, Customer Experience role at Zocdoc is a remote position in the USA that focuses on delivering high‑quality support to healthcare provider partners via calls, emails, and chat. The role involves upselling platform features, resolving issues quickly, and maintaining accurate records while embodying the company’s values of empathy, collaboration, and solution‑orientation. Candidates should have strong communication skills, customer‑service experience—ideally in healthcare or technology—and the ability to thrive in a fast‑paced environment.

Key details

• Remote USA position
• Focus on provider support and upselling
• Requires strong communication and problem‑solving skills
• Emphasis on empathy and collaboration
• Opportunity to work in a mission‑driven healthcare marketplace