Software Technical Account Manager - Albuquerque

This remote position in New Mexico involves serving as a technical partner for public safety agencies using Axon’s software and hardware. The role requires diagnosing complex technical issues, managing escalations, and collaborating with internal teams to ensure successful technology integration. Responsibilities include leading deployment efforts, guiding customer onboarding, and optimizing workflows to enhance product adoption. The position also entails using data analytics tools to monitor operational health and delivering advanced technical training to agency stakeholders.

Key details

• Role focuses on supporting public safety agencies with the deployment and operation of mission-critical technology.
• Responsibilities include diagnosing complex technical issues and coordinating with internal engineering and support teams.
• The position involves designing configurations, testing implementations, and guiding customer onboarding processes.
• Candidates are expected to utilize data tools like Power BI and SQL to monitor adoption metrics and technical performance.
• The job requires building trusted relationships with agency stakeholders to improve workflow efficiency and product utilization.