Software Engineer, User Operations

The company seeks a full‑time remote Software Engineer for its User Operations team. The role focuses on building internal product‑quality infrastructure, including AI‑driven feedback pipelines, dashboards, bug‑triage systems, and integrations with ticketing, payment, CRM and data‑warehouse tools. Candidates should have full‑stack experience, be comfortable with data pipelines and ETL, and have a track record of delivering cross‑functional internal tools. The position emphasizes ownership, rapid iteration, and close collaboration with support engineers to improve the voice‑of‑the‑customer process.

Key details

• Remote, full‑time software engineering role
• Develop AI‑powered systems for customer feedback and bug triage
• Build dashboards and data pipelines for real‑time quality insights
• Integrate internal tooling across ticketing, payment, CRM, and data warehouse platforms
• Requires full‑stack skills and experience with internal operations infrastructure