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OpenAICustomer SupportSenior

Senior Support Engineer - Toronto

Ontario - RemoteApply destination checkedVerified 9/7/2026
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Senior Support Engineer – Toronto (remote) at OpenAI. The role focuses on high‑difficulty technical support for strategic enterprise customers, designing monitoring, incident response, and automation processes. Responsibilities include operating a 24/7 response team, collaborating with engineering and product teams, and ensuring operational readiness for new features. Candidates need a bachelor’s degree, 8+ years in SRE/NOC or similar, strong monitoring and scripting skills, and experience leading high‑severity incident management.

Key details

  • Remote Toronto location
  • 8+ years in SRE/NOC or similar roles
  • Focus on monitoring, incident response, and automation
  • Collaboration with engineering and product teams
  • Requires bachelor’s degree in Computer Science or related field

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