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Senior Support Engineer, NORAM

Remote in the United States or Canada (West Coast/PT)Apply destination checkedVerified 9/11/2026
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Summary generated from the verified employer listing

Senior Support Engineer, NORAM, is a full‑time remote role based on the West Coast (PDT) in the United States or Canada. The position focuses on independently resolving complex technical issues for enterprise customers, leading investigations, mentoring teammates, and improving support documentation and processes. Candidates should have at least four years of developer support or engineering experience, strong debugging skills in JavaScript/TypeScript and modern web frameworks, and the ability to work under pressure while communicating clearly.

Key details

  • Remote West Coast (PDT) in the US or Canada
  • Full‑time senior support engineer role
  • Requires 4+ years of developer support or engineering experience
  • Strong debugging in JavaScript/TypeScript and modern web apps
  • Focus on independent issue ownership, mentorship, and process improvement

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