Senior Member Services Specialist

Maven Clinic seeks a Senior Member Services Specialist to manage complex, sensitive member cases such as denied reimbursements, payment issues, and plan changes. The role involves end‑to‑end case ownership via phone and written communication, as well as routine support tasks like appointment changes and enrollment queries. Work is fully remote with various shift options covering weekdays and weekends in EST, and the position is part of a 7‑day‑a‑week member services team.

Key details

• Remote, full‑time position in Customer Support
• Handles complex cases including appeals, denied claims, and coverage disputes
• Provides support via phone and written channels
• Multiple shift schedules available, including weekend coverage
• Eligible for Maven employee benefits package