Senior IT Support Engineer

1Password is hiring a Senior IT Support Engineer for a full-time remote role within the United States. This position requires at least five years of experience in internal IT support or related fields. The engineer will troubleshoot complex technical issues involving identity, devices, and software while utilizing AI and automation to enhance support workflows. Responsibilities include managing ticketing systems, improving service metrics, and collaborating with various internal teams to resolve employee technology challenges. The role emphasizes using data to drive improvements in resolution quality and efficiency while maintaining a human-centric approach to support.

Key details

• Full-time remote position based in the United States.
• Requires at least five years of experience in internal IT support or operations.
• Involves troubleshooting complex issues across identity, devices, and SaaS applications.
• Focuses on improving support workflows using automation and AI tools.
• Reports to the Team Lead, IT Support.