Senior Director, Global Support

Prove seeks a Senior Director to lead its global customer support organization from a remote location in the United States. This executive role reports to the Chief Customer Officer and manages a dual-shore delivery model, overseeing US-based technical teams and offshore vendor partners. The position requires defining support strategy, optimizing service level agreements, and driving digital transformation through AI and self-service tools. Candidates will standardize operational procedures, monitor key performance indicators, and collaborate with product and engineering departments to enhance customer experience and support scalable enterprise growth.

Key details

• Remote position based in the United States
• Reports directly to the Chief Customer Officer
• Oversees dual-shore support operations including US and offshore teams
• Focuses on AI integration and self-service automation
• Exempt status under FLSA