Senior Customer Reliability Engineer
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Sysdig is hiring a Senior Customer Reliability Engineer for a full-time remote role based in Italy. The position involves providing advanced technical support, managing engineering escalations, and maintaining internal knowledge bases. Candidates must possess at least five years of experience in enterprise technical support, with strong skills in Kubernetes, Linux, and scripting. The role requires working knowledge of databases such as Cassandra and Elasticsearch, as well as proficiency in English and French. The annual compensation range is €44,200 to €55,200, governed by the CCNL Terziario-Confcommercio agreement. Responsibilities include participating in on-call rotations and collaborating with development teams to resolve complex customer issues.
Key details
- Remote position based in Italy with a full-time employment structure.
- Annual salary range is between €44,200 and €55,200, subject to individual factors.
- Requires over five years of senior technical support experience in cloud or container environments.
- Necessitates advanced proficiency in Kubernetes, Linux, and scripting languages like Python or Bash.
- Involves participating in on-call rotations and collaborating with engineering teams on escalations.