Principal Implementation Engineer, Customer Support

Bitwarden is seeking a Principal Implementation Engineer to support customer deployments from a remote location in the United Kingdom. This role involves acting as a subject matter expert to lead technical planning and execution for enterprise clients, ensuring best practices are adopted. The position requires strong problem-solving skills and prior experience in technical roles such as systems or DevOps engineering. Candidates will collaborate with internal teams to resolve issues, triage feature requests, and assist in quarterly business reviews. Familiarity with cloud platforms, containerization technologies, and identity management systems is preferred for this customer-facing technical role.

Key details

• Remote position based in the United Kingdom
• Role focuses on leading technical planning and execution for enterprise deployments
• Requires experience in systems, implementation, or DevOps engineering
• Involves acting as a subject matter expert for Bitwarden services
• Collaborates with engineering teams to triage bugs and feature requests