Principal Customer Success Manager

Gainsight seeks a full-time Principal Customer Success Manager to lead strategic account partnerships remotely from California. This senior role focuses on driving retention, expansion, and advocacy for enterprise clients by quantifying ROI and mitigating risks. Candidates must possess over ten years of Customer Success experience, including at least three years managing accounts with over one million dollars in annual recurring revenue. The position reports to the Director of Customer Success and requires strong executive relationship-building skills. Compensation includes a base salary between $150,000 and $175,000, an annual bonus, and equity participation. Additional benefits cover medical premiums, flexible PTO, and quarterly recharge holidays.

Key details

• Base salary range is $150,000 to $175,000 USD annually, plus bonus and equity.
• Requires over ten years of Customer Success experience and at least three years managing accounts with over $1M ARR.
• Position is full-time, remote, and based in California, USA.
• Role involves leading executive partnerships for strategic accounts to drive retention and expansion.
• Benefits include fully covered medical premiums, flexible PTO, and quarterly recharge holidays.