Premium Support Engineer (Tokyo)

Replit seeks a Premium Support Engineer based in Japan to work remotely (with future hybrid options). The full‑time role supports high‑value customers, handling complex technical issues on the Replit platform, meeting strict SLAs, and coordinating incident communication. Candidates must have at least four years of technical or developer support experience, fluency in English and Japanese, and strong debugging skills in JavaScript, Python, or similar languages. Familiarity with tools such as Zendesk, Linear, and Slack is required, and the position involves mentoring peers and contributing to internal automation.

Key details

• Remote full‑time position for Japan (future hybrid)
• 4+ years technical support or systems engineering experience
• Fluent in English and Japanese (written and spoken)
• Debugging expertise in JavaScript, Python or comparable languages
• Experience with support platforms like Zendesk, Linear, and Slack