Onboarding Success Manager I (Americas) FTC

Oyster is hiring a remote Onboarding Success Manager I for a fixed-term contract ending in May 2027. Candidates must be located in Brazil, Costa Rica, Chile, Colombia, or Mexico and operate within UTC -4 to UTC -7. The role involves managing the onboarding journey for customers and new team members, ensuring accurate data entry, and coordinating with internal departments like Legal and Sales. Responsibilities include creating documentation, handling escalations, and maintaining self-service tools. The position offers 40 days of paid time off, a monthly wellbeing allowance, and flexible parental leave.

Key details

• Fixed-term contract role based in Brazil, Costa Rica, Chile, Colombia, or Mexico.
• Requires availability within UTC -4 to UTC -7 time zones.
• Involves guiding customers and new hires through the onboarding process.
• Collaborates with Legal, Sales, Product, and Finance teams.
• Includes 40 days of paid time off and a monthly wellbeing allowance.