Offboard Operations Expert

Oyster is hiring an Offboard Operations Expert for a full‑time, fixed‑term contract ending July 2027. The remote role serves customers and internal teams in the Americas (UTC‑4/‑7) from Brazil, Costa Rica, Chile, Colombia or Mexico. The expert will act as the primary contact for standard and complex offboarding cases, manage small bulk transitions, collaborate across HR, finance, product and legal, and help improve processes while meeting weekly service goals and SLA metrics. Candidates need at least three years of customer‑facing operations experience with a strong HR background and proven case‑management skills.

Key details

• Remote, full‑time position with contract through July 2027
• Based in Brazil, Costa Rica, Chile, Colombia or Mexico (UTC‑4/‑7)
• Primary point of contact for individual and bulk offboarding (5+ members)
• Requires 3+ years in customer service or operations with HR experience
• Focus on SLA adherence, CSAT metrics and process improvement