Mid/Sr. Product Engineer, Intelligence

Help Scout is hiring a Mid/Sr. Product Engineer for its Intelligence team to build end‑to‑end cross‑platform features that deliver actionable data to customers. The role is fully remote, requires strong JavaScript/TypeScript front‑end skills and full‑stack experience, and involves working closely with product, design, and engineering teammates to ship customer‑facing features, own production readiness, and use AI tools daily. The engineer will collaborate on small project teams, focus on responsive and accessible UI, and measure impact through defined outcome metrics.

Key details

• Fully remote U.S. position
• Front‑end focus with TypeScript/React and full‑stack responsibilities
• Daily use of AI tools such as Cursor and Claude Code
• Collaborative small project teams with product and design
• Outcome‑driven ownership of features and production readiness