Manager Enablement, Sr. Program Manager

Toast is hiring a senior Manager Enablement Program Manager to design, scale, and govern onboarding, development, and coaching programs for people managers worldwide in its Customer Care and Customer Success teams. The remote role focuses on building standardized training, AI‑driven coaching tools, and governance frameworks that link manager performance to key metrics such as CSAT, Net Revenue Retention, and operational efficiency. The position partners with senior leaders to shape investment strategy, evaluate impact, and drive continuous improvement across a distributed workforce.

Key details

• Remote senior individual‑contributor role in Operations & Legal
• Creates end‑to‑end manager training and enablement programs
• Integrates AI coaching modules and analytics for performance insights
• Aligns manager development with Customer Care and Customer Success KPIs
• Collaborates with senior leadership to define strategy and governance