Manager, Customer Success, Strategic

Sprout Social seeks a remote Manager of Strategic Customer Success to lead a senior team of Customer Success Managers handling high‑value enterprise accounts. The role involves translating segment strategy into operational standards, driving retention and expansion targets, serving as an executive escalation point, and integrating generative AI into workflows. Candidates must have at least six years of customer success or account management experience, including a minimum of one year leading client‑facing teams, and demonstrate strong business acumen, communication, and risk‑management skills.

Key details

• Remote position (US)
• Leads a team of senior Strategic Customer Success Managers
• Requires 6+ years in customer success or account management
• At least 1 year of people‑leadership experience
• Focus on retention, growth, and AI‑driven workflow improvements