Manager, Customer Success
Previously generated summary being refreshed
Gainsight seeks a full-time, remote Manager of Customer Success in California to lead a team of Customer Success Managers. The role focuses on driving retention and revenue growth for B2B SaaS accounts using AI-driven insights and health scoring. Candidates need seven years of relevant experience, including three years in people management, and a bachelor's degree. The position involves coaching distributed teams, partnering with cross-functional groups, and utilizing data platforms to execute strategic customer success plans. Compensation includes a base salary between $130,000 and $145,000, an annual bonus, and equity participation. Occasional travel of up to 15% may be required for team meetings or events.
Key details
- Reports to the Chief Customer Officer
- Base salary range is $130,000 to $145,000 USD
- Requires seven years of experience with three in management
- Up to 15% travel may be required
- Includes equity and annual bonus eligibility