Manager, Customer Resilience Management - Customer Success

The Manager, Customer Resilience Management leads a team of Customer Resilience Managers who oversee the post‑sales journey for selected Enterprise Accounts at Rubrik. Responsibilities include hiring, coaching, and managing the team, driving account strategy, ensuring renewal and adoption targets, improving processes, and collaborating with Sales, Marketing, Operations, Engineering, QA, and IT to enhance customer satisfaction. The role requires a bachelor’s degree, over ten years of customer success or technical account management experience, and at least three years of people‑management experience.

Key details

• Manages a team of Customer Resilience Managers for Enterprise Accounts
• Focuses on renewal, adoption, and process improvement
• Collaborates cross‑functionally with Sales, Marketing, Operations, Engineering, QA, and IT
• Requires 10+ years in customer success or technical account management
• Must have 3+ years of people‑management experience