Manager, Customer Engineering

Cortex seeks a Manager of Customer Engineering to lead its technical support team while handling complex escalations. This fully remote role requires five or more years of experience in customer-facing technical positions and two or more years managing technical teams. The manager will oversee hiring, performance, and workload distribution, while also stepping into difficult tickets and maintaining technical expertise. Candidates must be comfortable reading code and using Git-based workflows. The position offers a starting salary between $150,000 and $175,000, along with equity and comprehensive benefits including unlimited PTO and fully covered health insurance.

Key details

• Fully remote position open to candidates located anywhere in the United States.
• Starting salary range is $150,000 to $175,000, plus a competitive equity package.
• Requires five or more years in customer-facing technical roles and two or more years managing technical teams.
• Responsibilities include leading hiring and performance management while serving as the final technical escalation point.
• Benefits include fully covered medical, dental, and vision insurance, unlimited PTO, and a 401k plan.