Lead/Principal Product Manager, Growth

Lead/Principal Product Manager, Growth at Help Scout is a full‑time remote role based in the United States. The position focuses on owning the growth roadmap for signup, onboarding, trial‑to‑paid conversion, and in‑product expansion into AI product lines. Responsibilities include building a high‑tempo experimentation practice, designing customer discovery and adoption flows, scaling growth frameworks across the organization, and collaborating with product, marketing, sales, and customer success teams. The role reports to the Chief Product Officer and requires at least five years of product experience in B2B SaaS with a free‑trial or freemium model.

Key details

• Owns growth roadmap for signup, onboarding, trial‑to‑paid conversion, and AI product expansion
• Builds and runs a high‑tempo experimentation practice
• Scales growth frameworks and metrics across the organization
• Collaborates with product, marketing, sales, and CS teams
• Reports to the Chief Product Officer