Jr. Service Desk Agent
Summary generated from the verified employer listing
Percona seeks a full-time, remote Junior Service Desk Agent based in South America to serve as the primary point of contact for internal technical assistance. The role involves providing first-level support for incidents and service requests while adhering to established incident management procedures. Agents will triage issues, handle basic change requests, and escalate unresolved cases to specialized teams such as IT Operations and Security. Beyond technical support, the position requires managing staff onboarding, maintaining documentation, and ensuring compliance with security policies. Candidates must possess strong English communication skills, experience with Service Desk tools, and the ability to work independently in a distributed environment.
Key details
- Full-time remote position based in South America
- Requires experience with Service Desk software and cross-functional collaboration
- Involves Level 1 technical support, incident triaging, and ticket management
- Responsibilities include staff onboarding, compliance tracking, and documentation maintenance
- Employer provides remote equipment, connectivity allowances, and career development funds