Enterprise Customer Success Manager
Summary generated from the verified employer listing
ZipRecruiter is seeking an Enterprise Customer Success Manager to manage a dedicated book of business, focusing on post-sale experience, onboarding, and revenue retention. The role requires leveraging analytical skills to optimize product performance and collaborating with sales and product teams to meet shared success metrics. Responsibilities include overseeing campaign implementation, providing strategic guidance to stakeholders, and managing account setup. Candidates must possess at least two years of CSM experience, one year with enterprise clients, and familiarity with recruitment or performance advertising. The position offers a US base salary between $65,000 and $80,000, plus a target commission of $15,000 to $20,000 annually based on quota attainment.
Key details
- US base salary ranges from $65,000 to $80,000 annually.
- Target commission is $15,000 to $20,000 per year at full quota.
- Requires at least two years of Customer Success Manager experience.
- Candidates need one year of experience with enterprise or high-value clients.
- Role involves managing post-sale customer experience and revenue retention.