CX Partner Manager

Chime is seeking a remote Partner Manager to oversee performance governance for BPO partners within its global support ecosystem. The role involves analyzing data to diagnose operational trends, leading cross-functional initiatives, and driving accountability through business reviews. Candidates need five or more years of experience in customer experience or vendor management, preferably in regulated industries. The position offers a base salary between $105,000 and $145,000, plus bonus and equity opportunities. Approximately 25% travel is required, and proficiency in tools like Excel and Jira is expected.

Key details

• Base salary ranges from $105,000 to $145,000, with eligibility for bonuses and equity.
• Requires at least five years of experience in customer experience or BPO partner management.
• Involves approximately 25% domestic and international travel.
• Candidates should have proficiency in data analysis and project management tools.
• The role focuses on performance governance and operational efficiency for external partners.