Clipboard HealthCustomer SupportLead / Staff
Customer Support Team Lead
Remote (Non-U.S.)Apply destination checkedVerified 9/11/2026
Summary generated from the verified employer listing
The role is a remote, full‑time Customer Support Team Lead for a company that connects healthcare professionals with employers. The lead will coach a team of support agents, monitor quality and productivity, handle escalations, and maintain high quality assurance scores. Responsibilities include coaching, performance tracking, schedule management, and using tools such as Zendesk, Metabase, and Amazon Connect. Candidates should have at least two years of coaching, people‑management, and customer‑support experience, be data‑driven, and comfortable working across multiple time zones.
Key details
- Remote, full‑time position
- Lead coaching and performance management for support agents
- Requires 2+ years of coaching, people‑management, and customer support experience
- Uses Zendesk, Metabase, Amazon Connect
- Must work overlapping EST/PST hours and weekends