ChainguardCustomer SupportMid-Level
Customer Support Manager
United States - RemoteApply destination checkedVerified 9/11/2026Source updated Sep 8, 2026
Summary generated from the verified employer listing
Chainguard is hiring a remote Customer Support Manager to lead the AMER Technical Support Engineering team. The role focuses on managing the L2/L3 escalation process, improving ticket routing, and ensuring high‑quality handoffs to engineering. Responsibilities include coaching engineers, defining escalation criteria, tracking metrics, and integrating AI‑assisted tools. The position requires at least four years of technical support management, strong Linux and container knowledge, and experience designing escalation workflows in a global support environment.
Key details
- Remote position in the United States
- Manages AMER Technical Support Engineering team
- Focus on L2/L3 escalation and ticket routing
- Requires 4+ years managing technical support engineers
- Strong Linux and container security expertise