Customer Support Engineer
Previously generated summary being refreshed
Instructure is hiring a full-time Customer Support Engineer to work remotely from Manila, Philippines. This customer-facing role requires a Bachelor’s degree in Computer Science and a minimum of two years of experience in technical support. Responsibilities include resolving client issues via email, troubleshooting integrations, modifying document templates, and monitoring system logs. Candidates should possess strong analytical skills and professional English proficiency. Preferred qualifications include experience with SQL, Linux environments, bash scripting, and the Atlassian Suite. The company provides an employee ownership program, tuition reimbursement, and flexible work arrangements, with occasional in-person meetings potentially required.
Key details
- Full-time remote position based in Manila, Philippines
- Requires a BSc in Computer Science and at least two years of support engineering experience
- Involves troubleshooting client issues, modifying Freemarker templates, and monitoring system logs
- Desired skills include SQL, Linux, bash scripting, and familiarity with the Atlassian Suite
- Offers an employee ownership program, tuition reimbursement, and flexible work culture