Customer Success Manager

Typeform is seeking a Customer Success Manager to support Enterprise clients remotely from Germany, Ireland, the Netherlands, Portugal, Spain, or the United Kingdom. The role involves guiding customers through their lifecycle to ensure optimal use of the platform, focusing on activation, retention, and account growth. Key duties include monitoring usage metrics, providing product training, identifying expansion potential, and negotiating renewals. Candidates should possess prior experience in customer success or relationship management, ideally within a SaaS context, along with strong analytical and communication skills. The position requires a collaborative approach to work with internal teams and a proactive mindset for mitigating risks and driving customer value.

Key details

• Remote position available in Germany, Ireland, Netherlands, Portugal, Spain, and the United Kingdom.
• Focuses on managing Enterprise customer relationships throughout their lifecycle.
• Responsibilities include driving product adoption, identifying expansion opportunities, and closing renewals.
• Requires proven experience in customer success or customer relationship management, preferably within a SaaS environment.
• Involves collaborating with Sales, Support, Product, and other internal teams to enhance the customer journey.