Customer Success Manager- SMB

Pearl, a dental AI company, seeks a remote Customer Success Manager for SMB accounts in the United States. The role involves building relationships with dental practices, ensuring effective use of Pearl’s AI tools, troubleshooting, and collaborating with Sales, Support, and Product teams to drive customer satisfaction, renewals, and growth. Candidates should have 2‑3 years of customer success or solutions consulting experience, at least two years working with dental practices, and the ability to read 2D dental radiographs. The position offers full‑time remote work, professional development, and flexible PTO.

Key details

• Remote full‑time role in the United States
• Requires 2‑3 years customer success experience
• Must have 2+ years working with dental practices
• Ability to read 2D dental radiographs
• Collaborates with Sales, Support, and Product teams