Customer Success Manager

Megaport seeks a remote Customer Success Manager based in Hong Kong for a full‑time permanent role. The position involves partnering with sales and solution architects to grow and retain revenue across a defined portfolio, driving product adoption, managing renewals, and acting as a trusted advisor from onboarding through to renewal. Candidates need at least three years of customer success or account management experience in enterprise software, internet or telecommunications, strong commercial acumen, and proficiency with Salesforce; cloud knowledge is a plus. The role offers flexible working, birthday leave, a study allowance with paid study days, and health and wellness programs.

Key details

• Remote, full‑time permanent role based in Hong Kong
• 3+ years experience in customer success or account management
• Proficiency with Salesforce CRM required
• Flexible working arrangements and birthday leave
• Study allowance with five paid study days