Customer Success Engineer

Resend, a developer-focused email platform, seeks a full-time Customer Success Engineer to support its growing user base. This fully remote position requires candidates to reside in UTC-3 to UTC-8 time zones and offers a salary between $120,000 and $140,000 USD. The role involves handling front-line customer requests, debugging technical issues, and improving AI support systems to enhance resolution efficiency. Ideal candidates have three to five years of technical support experience and a background in scaling support operations. The company provides a flexible work environment with a modern tech stack, while occasional travel is anticipated for team events and conferences.

Key details

• Compensation ranges from $120,000 to $140,000 USD based on experience.
• Candidates should possess 3-5 years of technical support or success experience.
• The role requires residency in UTC-3 to UTC-8 time zones.
• Responsibilities include debugging issues and refining AI support agents.
• Some travel is expected for team offsites and industry conferences.