Customer Success Associate (Part-Time)

Pearl is hiring a part‑time Customer Success Associate to work remotely from the U.S. East Coast, covering 10‑20 hours per week Monday through Friday. The role serves as the initial contact for inbound phone and email inquiries, handling tier‑1 support such as password resets, basic navigation and billing questions, and routing more complex issues to the appropriate specialists. Responsibilities also include keeping CRM records accurate and reporting common pain points. Candidates should demonstrate strong communication, efficiency, and comfort with browsers and spreadsheets, while dental experience is optional.

Key details

• Remote, East‑Coast based, part‑time (10‑20 hrs/week)
• First point of contact for customer calls and emails
• Resolve tier‑1 support issues and log CRM data
• Escalate complex technical or account matters
• Dental background optional, strong communication required