Customer Onboarding Manager - United States

The Customer Onboarding Manager role is a full‑time remote position based in the United States, reporting to Insider One’s Customer Success organization. The job requires at least five years of SaaS project‑management and client‑onboarding experience, strong written and verbal English communication, and solid time‑ and task‑management skills. Familiarity with Google Tag Manager, Google Analytics, webhooks, APIs, and AI‑driven recommendation tools is considered a plus. The manager will lead onboarding projects, train customers on the platform, set success metrics, and coordinate with internal and external stakeholders to ensure smooth transitions to the Customer Success team.

Key details

• Remote, full‑time role for U.S. candidates
• Minimum 5 years SaaS project‑management/onboarding experience
• Strong English communication and stakeholder management required
• Knowledge of Google Tag Manager, Analytics, webhooks, and AI tools advantageous
• Responsible for project delivery, training, KPI setting, and handoff to Customer Success