Customer Experience Manager (CEM) - Fed

Bugcrowd is hiring a remote Customer Experience Manager to oversee retention and renewal strategies for a global portfolio of accounts. This role requires five or more years of experience in B2B SaaS customer success or account management. The manager will serve as the primary point of contact for clients, monitoring health scores and usage data to proactively address risks. Responsibilities include conducting business reviews, coordinating onboarding with technical teams, and advocating for customer needs internally. Candidates should demonstrate strong cross-functional collaboration skills and the ability to articulate business value to diverse stakeholders. While specific compensation details are not provided, the position emphasizes operational excellence and strategic relationship building within a cybersecurity context.

Key details

• Remote position based in the United States
• Requires five or more years of B2B SaaS customer success experience
• Focuses on account retention, renewal execution, and customer health monitoring
• Involves collaboration with Sales, Solutions Architects, and Shared Success teams
• Preferred familiarity with Salesforce and Gainsight