Customer Experience Manager (CEM)

Bugcrowd is hiring a Customer Experience Manager to work remotely from the UK. This role involves leading retention efforts for a portfolio of global enterprise clients, serving as the primary point of contact to ensure satisfaction and platform adoption. The position requires managing complex relationships across technical and executive stakeholders while executing customer success plans. Candidates need at least three years of experience in customer-facing roles within cybersecurity or SaaS, along with strong organizational skills. The role focuses on operational excellence and renewal execution, partnering with internal teams to deliver value, while Sales handles expansion and new business.

Key details

• Remote position based in the UK
• Requires at least three years of experience in customer success or account management
• Focuses on cybersecurity or SaaS environments
• Involves managing a portfolio of strategic enterprise accounts
• Requires strong organizational and project management skills