Customer Experience Category Specialist
Summary generated from the verified employer listing
Quince is hiring a remote Customer Experience Category Specialist in the United States to serve as a product line authority. This role combines customer service, product ownership, and operations strategy, requiring the candidate to manage inquiries across phone, SMS, chat, and email. The position involves analyzing complaint patterns to drive systemic improvements and collaborating with internal teams to resolve issues. Candidates must possess at least three years of omni-channel experience in retail, e-commerce, SaaS, or hospitality. The role demands strong independent work habits, comfort with ambiguity, and a focus on high-quality customer interactions. Employment is subject to a successful background check.
Key details
- Remote position based in the United States
- Requires at least three years of omni-channel customer experience
- Involves managing customer interactions via phone, SMS, chat, and email
- Focuses on analyzing product data to prevent recurring issues
- Employment is contingent upon a background check