CSM II

Carrot is hiring a remote Customer Success Manager II to manage a portfolio of small‑business accounts, focusing on adoption, retention, and growth. The role involves regular check‑ins, business reviews, monitoring CSAT and utilization, supporting renewals, and identifying upsell opportunities. The candidate should have a bachelor’s degree, at least three years of customer success or account management experience in a high‑growth tech setting, and be comfortable presenting to HR benefits leaders. Salesforce proficiency and strong organizational skills are required.

Key details

• Remote Customer Success Manager II role
• Manages SMB account portfolio for adoption, retention, and growth
• Requires 3+ years in customer success or account management
• Must present to HR benefits leaders
• Proficiency with Salesforce needed