Associate Account Manager

The Associate Account Manager position at Navan is a remote role based in the USA, focused on supporting Travel and Expense customers. The role involves assisting program administrators with product configuration, troubleshooting, and issue resolution while collaborating with product, finance, operations, and travel experience teams. Responsibilities include managing customer inquiries, driving adoption and satisfaction, handling escalations, and providing customer feedback to improve services. Candidates should have a bachelor’s degree or equivalent experience, at least one year in a customer‑facing SaaS role, strong communication skills, and a data‑driven, customer‑centric mindset.

Key details

• Remote (USA)
• Supports Travel and Expense customers
• Requires 1+ year customer‑success experience
• Collaborates with product, finance, operations, and travel teams
• Focus on adoption, satisfaction, and retention