AI Support Engineer - Toronto

OpenAI is hiring a full‑time AI Support Engineer in Toronto, working remotely to troubleshoot complex technical issues for customers using the OpenAI platform. The role involves direct customer interaction through tickets and calls, diagnosing API failures, integration problems, and production incidents, and providing expert guidance. The engineer will also collaborate with Engineering, Product, and Operations to improve support systems, automate workflows with scripting and AI, and drive operational excellence. The position requires at least eight years of experience in user operations or support engineering, strong SaaS troubleshooting skills, and a bachelor’s degree in a technical field.

Key details

• Full‑time remote role based in Toronto
• Focus on troubleshooting API and integration issues
• Collaborates with Engineering, Product, and Operations
• Automates support workflows using scripting and AI
• Requires 8+ years experience and a technical degree