Customer Support Specialist (APAC Region)
Appcues is looking for a Support Specialist to join our team! We're building a team of driven, focused people who want to make a meaningful impact helping our customers build something their users will love. You'll be empowered to put customers first daily. Support is more than just spending your time hammering away at a queue-it's proactively making help even easier to come by, and anticipating the needs and questions of our customers before they have them.
This position is fully remote, but we are looking for someone located in the APAC region of the world! The shift this role will be covering is Monday-Friday 9 am-5 pm PST.Note - Appcues uses a market-data driven approach to setting compensation ranges, and pins compensation ranges to data provided by third-party organizations. This range is for all US-based candidates and is built to be competitive nationwide by utilizing ranges for the Greater Boston area, regardless of where in the US an employee lives (or later relocates). This range represents salary-based compensation and does not include our equity package (in stock options), 401k match, or other benefits including an office setup budget, tech budget, training and education budget, and co-working space reimbursements. Actual compensation offered to a successful applicant may be based on job-related experience and other factors consistent with applicable law. For non-US based candidates, Appcues adjusts salary ranges based on cost of labor in each market. If you have questions on the pay range in your country, the recruiter will be happy to discuss specifics during your introductory conversation."
Our Benefits
100% remote — Remote-first, not remote-only. We've been globally distributed since 2020 and built everything around it. We use in-person time intentionally — teams get together when it unlocks better decisions and faster progress.
Transparency and collaboration — We keep everyone in the loop with a monthly all-hands called Allcues, a weekly company newsletter, and a Tuesday video from our CEO. You'll always know where things stand.
Home office and tech — We cover your computer plus a $1,000 home office stipend your first year and $500 annually after that for tech.
Coworking — Need to get out of the house? We'll cover up to $500/month.
Health and well-being — Health, dental, and vision with a generous portion of premiums covered. 401k with a match. Paid parental leave.
Learning stipend — $1,000 a year for professional development.
Equity — Everyone gets equity. We want everyone invested in what we're building.
Flexible time off — Take the time you need. Work it out with your manager.